
This web site is designed to give you the knowledge to sort out your own computer problems. Sometimes you can't, or you don't have the time or resources. The Virtual Riders network can help, either directly or by signposting you to one of our specialists. We will always offer help for free, but if you want us to do something specifically there may be a charge.
Due to the recent success in obtaining funding from the BIg Lottery Fund under their BASIS programmme we are pleased to announce that membership of Virtual Riders will be FREE unitl further notice and will not expire!

Our policy is not to charge if possible. We do not charge for help, information and advice. In order to provide support for as many organisations as possible we only do limited specific jobs. This means that we will signpost you to someone else to do those jobs (such as installing a new computer). Where this isn't possible (or practical) we will do the job on a sliding scale of charges according to the size of the organisation.
The web can be used to raise money for your organisation. This can be in the form of donations, competitions or purchases. There are even opportunities to benefit from web donations with sites like eBay. You can receive money through mobile phone payments, PayPal or credit cards. Contact us for more information.
| Technical support is FREE. However in many instances that support leads to doing a specific task. This may be chargeable. There are a range of general charges which depend on the size or your organisation. |
Sometimes the answer to your computer problems can be quite complex or require a very specialist knowledge. We can help you find and choose the right person/ company for the job. Phone or email us or, if you are a member you will soon be able to search our new database. | |
| You can also browse the ICT hub suppliers database. |
The hourly rate is £30.00/hr | Small | Medium | Large |
Annual turnover/ | Under £25,000
| £25,000 - £250,000 | Over £250,000 |
or employee numbers whichever is smallest | under 3 employees | under 10 employees | 10 plus employees |
Initial half day session | free | free | free |
Discount on hourly rate | 66% * | 33% | 0% |
* Discretionary - could be free
Contact us for more details.